Refund and Return Policy
Effective Date: March 3, 2025
Overview
At Fluxen Apparel, we strive to provide high-quality print-on-demand and dropshipping products. Since each item is made to order, we do not accept returns or exchanges for reasons such as buyer’s remorse, incorrect sizing, or preference changes. However, if your order arrives damaged, defective, or incorrect, we are happy to assist with a replacement or refund.
No Returns or Exchanges
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As a print-on-demand and dropshipping business, we do not keep inventory or offer returns/exchanges.
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Since each item is custom-made specifically for your order, we cannot resell returned products.
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Please review your order carefully before completing checkout, including size, color, and shipping details.
Eligibility for Refunds or Replacements
We only offer refunds or replacements in the following cases:
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The item arrives damaged, defective, or misprinted.
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You receive the wrong item or incorrect order.
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The item is significantly different from the description on our website.
To qualify for a refund or replacement, you must:
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Contact us within 14 days of receiving your order.
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Provide clear photos showing the issue (damage, defect, wrong item, etc.).
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Include your order number and a brief description of the problem.
Once your request is reviewed and approved, we will issue a replacement or refund.
Refund Process
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If approved, refunds will be issued to the original payment method within 5-10 business days.
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Shipping fees are non-refundable, except in cases where we made an error.
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If a refund is not possible, we may offer store credit instead.
Order Cancellations & Modifications
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Due to the automated nature of print-on-demand production, orders cannot be canceled or modified once they are in processing or production.
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Please review your order carefully before confirming payment.
Lost or Stolen Packages
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We are not responsible for lost or stolen packages once they have been marked as delivered.
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If your package is lost in transit, please contact the shipping carrier to file a claim.
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If additional assistance is needed, contact us, and we will do our best to help.
Contact Us
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If you have any questions or concerns about your order, please reach out to us:
📧 Email: support@fluxenapparel.com
🌐 Website: www.fluxenapparel.com -
We appreciate your support and understanding of our print-on-demand and dropshipping policies. Thank you for shopping with Fluxen Apparel!